Travel and hospitality
Leveraging the cloud to transform the travel and hospitality industry.
In an industry where guest experience is central to success, travel and hospitality organizations are under increasing pressure to adapt their business models to meet ever-evolving customer expectations. Today’s travelers seek more personalized interactions, while also wanting the freedom to control their own experiences. As a result, these sectors are increasingly turning to cloud technologies to predict customer behavior, streamline the travel process, and deliver tailored, unforgettable experiences.
Leverage our strategies and integrated solutions, including IoT and data analytics, to accelerate and streamline your processes while continuously innovating and enhancing your guests' experiences.
Solutions
- Harness IoT devices and self-service applications that allow guests to control and personalize their in-room experience through connected solutions. Improve convenience and accessibility by enabling guests to manage room settings and seamlessly access other services, such as in-room dining and hotel reservations.
- Utilize AI/ML solutions with your operational data to forecast resource needs, taking into account historical trends and external factors that may impact your supply chain.
- Gain insights that enable informed decision-making, more accurate demand forecasting, and improved customer satisfaction and revenue. Access real-time information on equipment status to ensure timely repairs and replacements before failures occur, enhancing both guest safety and satisfaction.
- Optimize the customer experience across every aspect of the travel and hospitality industry—from mobile travel alerts to smooth check-ins and electronic key cards. Engage customers at each stage of their journey with location-based mobile apps, offering guests greater flexibility, more options, and the freedom to access your services and discover local attractions.
- Leverage cloud-based occupancy IoT sensors and automation to adjust utilities in unoccupied spaces, reducing costs and supporting energy sustainability efforts.
- Harness AI/ML and data analytics to offer personalized recommendations for each guest, distinguishing between business and leisure stays. This enables you to tailor services such as room upgrades, spa amenities, and dining options to meet individual preferences.
"In our first year, we’ve achieved savings of 30 to 40 percent compared to our traditional operating costs."See the case study
Our Approach
Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.
Our Expertise
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